Privacy

Effective Date: January 20, 2025

Better Belonging Solutions Inc. ("we", "us", "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.betterbelonging.com (the “Website”), communicate with us, and/or utilize our services (collectively, the “Services”).

Prior to accessing or using our Services, please read this policy and make sure you fully understand our practices in relation to your personal information. By accessing our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as outlined. We will not use or share your information with anyone except as described in this Privacy Policy. If you have any questions or concerns, please contact us at privacy@betterbelonging.com.

Information we collect

Better Belonging Solutions Inc. may collect personally identifiable information (“personal information”) for reasonable purposes, to the extent reasonably necessary to carry out those purposes. For example, we collect personal information required to deliver services that you request.

Types of personal information we collect may include:

Contact information (e.g., name, email, phone number, address, job title, employer, profession)
Billing information (e.g., billing and payment details)
Communication information that you provide to us
Technical data collected through cookies and other technologies.

How we collect information

We collect personal information you provide to us, from your use of the Services, and from other sources. Here are the types of Personal Information we collect:

Information you provide

We collect personal information you provide to us when you contact us directly through email or phone, fill out forms, or other communication channels (e.g., comments, feedback, reviews or recommendations).

Automatically collected

When you visit, download, and/or use any of our Services, we may collect information that your browser sends {"log data"). This may include information regarding your device, operating system, Internet browser, IP address, date/time stamps, referring URLS, error data and website usage activity.

Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. Cookies are small text files downloaded to your computer when you access a website. We use the following types of cookies:

Essential: Enable core functionality such as security, verification of identity and network management.
Marketing: Track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.
Functional: Remember choices users make to improve and give a more personalized experience.
Analytics: Help us to understand how visitors interact with our website, discover errors and provide better overall analytics.

You are asked to consent to cookies when you visit our page. You can also update or disable any non-essential cookies through your browser settings at any time. Please note that disabling cookies may impact your experience on our website.

To find out more about cookies, including how to see what cookies have been set and understand how to manage them, visit allaboutcookies.org.

From third parties

We may collect your information from third-party sources with your consent or as authorized by law.

How we use your information

We will collect and use your personal information to fulfill only the purpose for which it is provided. We may use your personal information to:

Provide you with services, fulfill your requests, or provide support
Process transactions and manage billing information
Meet contractual commitments to you and in performance of contractual obligations to you.
Analyze usage to improve our services, offerings, website and user experience
Investigate, detect, prevent, or report fraud, misrepresentation, security incidents or breaches, spam, malware, malicious activities, or other prohibited or illegal activities
Create aggregated data which we or our business partners may use to provide and improve our respective services
Comply with any applicable laws and regulations

If you express interest in our products or services and provide us with your contact information, we may send you marketing communications in accordance with your communication preferences and applicable laws. You can opt-out at any time.

Sharing your information

We do not sell or rent your personal information.

We do not share your personal information with others except as indicated within this policy or with your explicit consent. We ensure that any disclosure is done in compliance with privacy laws and with appropriate safeguards in place to protect your information.

We may share your personal information with third-party service providers who assist with our operations or provide services on our behalf. These third parties do not have permission to collect, use, or disclose information your information beyond what is necessary for the agreed upon services.

We may also be required to share your personal information as reasonably necessary to comply with applicable laws and regulations, mitigate or investigate business or security risks, or to protect the rights, safety, or property of the public, any person, or organization as required by law. Your personal information may be transferred as part of a transaction in the event of a merger, acquisition, or sale of assets.

How we protect your information

Protecting your information is important to us, however, you should be aware that no method of digital transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You must take steps to keep your information secure by ensuring you access our Services via secure connections and other reasonable precautionary measures.

Data security

We utilize security measures to protect personal information against unauthorized access, loss, or theft. These measures include system security measures including data encryption, role-based access controls, password management, multi-factor authentication, regular security audits and staff training.

Data retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When personal information is no longer needed, we securely delete or anonymize it.

Rights to your personal information

Access, update, or delete your personal information

We will provide you with the information we have available in accordance with applicable legislation. While we make every reasonable effort to ensure that personal information is accurate and complete, please advise us if you are aware of an error in our information about you that should be corrected.

Withdraw consent

You have the right to withdraw your consent for us to use your personal information, subject to legal or contractual restrictions.

Questions or concerns

If you have concerns about any collection, use or disclosure of personal information by us, please provide us with details of the nature of your concerns in writing. We will respond to your complaint within 30 working days from the date we receive your complaint.

Third party websites

Our website may contain links that will direct you to third-party websites or applications. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. We encourage you to review the privacy policies of each site you visit to understand how your personal information will be handled before using the websites or services. Pages on this site may also include embedded content from other websites which behave the same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interactions with that embedded content.

Children's privacy

Our website does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from Children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers immediately.

Changes to this policy

We may update our Privacy Policy to time to reflect changes in our practices or applicable legislation. The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically. Changes will only apply to data collected subsequent to its effective date.

By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Statement and consent to the collection, use, and disclosure of your personal information as outlined. If you have any questions or concerns, please contact us at privacy@betterbelonging.com.